Kia has announced it has claimed the top spot at this year’s JD Power Vehicle Dependability Study (VDS), with the South Korean carmaker ranking as overall leader among mainstream and luxury automotive brands. In addition, the brand-new Sorento was awarded top honours in the upper midsize SUV category.
As a reminder, the industry-wide study examines problems experienced during the past 12 months by original owners of three-year-old vehicles. Overall dependability is determined by the number of problems experienced per 100 vehicles (PP100). Thus, a lower score reflects a higher level of quality. Kia achieved a score of 145 (PP100).
The study comprised 29 487 completed surveys and measured the quality of today’s vehicles, particularly related to new technologies and features currently available to buyers. It included 32 nameplates, covering specific problem symptoms grouped into five major vehicle areas: PP100, component replacement, software updates, vehicle appeal, and deterioration.
“The results of this year’s JD Power Vehicle Dependability Study substantiate Kia’s unrelenting commitment to the quality, durability and craftsmanship of our award-winning vehicle line,” said Sean Yoon, president and CEO of Kia North America and Kia America. “Furthermore, the Sorento’s category win speaks to the world-class ownership experience we deliver to our customers.”